Seven seconds, one refund, every step on record.
Tally answers support tickets for online stores. Each run leaves a trace you can read like a timetable. Click any bar to see what it did.
● Live · ticket #8214
Runs / r_20931
The same ticket, handled twice.
Maya timed herself on ticket #8214 before Tally. Same policy, same reply, same customer.
Maya, by hand
11 min
Tally
7.4 s
The run cost
$0.03
Five tickets from this morning.
Each bar is as long as the run took. One stopped and waited for a person.
09:12
Refund
Refund for a cracked mug
■ Done
7.4 s · $0.03
09:14
Where is my order
Where is order #4790?
■ Done
3.2 s · $0.015
09:21
Stopped by a rule
Refund of $240 waits for Maya
■ Needs a person
2.6 s · $0.011
09:26
Order change
Change the address on #4833
■ Done
3.0 s · $0.015
09:31
Exchange
Swap size M for L
■ Done
9.8 s · $0.025
Integrations
Tools Tally works with
Tally checks the right context, takes the next approved step and leaves a clear run behind.
Zendesk
Find the order, check policy and draft a helpful reply.
7.4 s · $0.03
Shopify
Look up orders and make approved changes in the store.
3.2 s · $0.015
Stripe
Check a payment and issue a refund when the rules allow it.
2.6 s · $0.011
Gorgias
Resolve a support ticket with the order context in view.
5.1 s · $0.021
Slack
Bring in a teammate when a run needs human approval.
9.8 s · $0.025
Rules you write. Lines it does not cross.
Money has a ceiling.
Refunds above your limit wait for a person, with a note: the order, the photo and what Tally would do.
refund.max = $100
Your policy, word for word.
No line in your policy, no action. The run stops and asks.
policy = /pages/refunds
Angry customers go to you.
A chargeback, a lawyer or a third reply: Tally hands it over before it answers.
handoff.when = tone:angry
Works with what you run.
Connect a helpdesk and a store. Payments and tracking are optional. Bars show how many of last week’s runs called each tool.
Helpdesk
Zendesk, Gorgias, Help Scout
100%
Store
Shopify, WooCommerce
94%
Policy
Your refund and shipping pages
61%
Tracking
Royal Mail, UPS, DHL
38%
Payments
Stripe, PayPal
22%
Questions before the first run.
Does Tally reply on its own from day one?
+
What happens when it is not sure?
+
Can I see why it refunded someone?
+
Which languages does it answer in?
+
How do I stop it?
+