Terms of service.
Last updated November 1, 2026. Plain words first; the details follow in each section.
Sample text for the template. Replace it with text written for your company and checked by a lawyer.
1. Who we are
Tally is a support agent for online stores, run by Tally Ltd. These terms apply when you create an account, connect a store or start a run.
2. Your account
You need a work email to sign up. You are responsible for the people you invite and for the tools you connect.
3. Runs and billing
A run is one ticket handled from the first read to the last action. Plans include a number of runs each month; extra runs are charged at the end of the month at your plan’s rate. Yearly plans are paid up front.
4. What Tally may do
Tally acts only through the tools you connect and only within the rules you set, such as refund limits and hand-over rules. Every action is recorded in the run’s trace.
5. Your data
Tickets, orders and traces belong to you. We process them to run the service, as described in our privacy policy.
6. Liability
We are responsible for Tally following your rules. We are not responsible for rules that are missing or wrong, or for actions you approve by hand.
7. Ending the service
You can cancel at any time in settings. Traces stay readable for 30 days after, then we delete them.
8. Contact
Questions about these terms go to legal@tally.example.