We built the agent we would trust with our own shop.
2024202520262027
one agent, our own shop
where is my order
refunds with limits
1 → 12 → 140 stores
a trace for every run
5 languages
2024
A note from the founders
We ran a ceramics shop for six years. Most of our evenings went to the same four emails: where is my order, it arrived broken, can I change the address, can I swap the size.
We tried support bots. They answered quickly and we never knew what they had done. One refunded a customer twice. Nobody could tell us why.
So Tally keeps a record of everything. Every run shows which tool it used, for how long, and the rule it followed. If you can’t read why it did something, it should not have done it.
Ines Park and Tom Achterberg
The team.
Ines Park
Co-founder, product
Tom Achterberg
Co-founder, engineering
Maya Osei
Support lead, reads every run that stops
Jonas Lind
Integrations
Priya Raman
Models and evaluation