Four jobs, four traces.
Most support tickets in an online store are one of a few kinds. Here is how Tally handles each, with the time and the cost of a real run.
01 · Refunds
Damaged, late or wrong.
Tally reads the photo, finds the order, checks your refund policy and pays back to the original card. Under your limit, it does not wait for anyone.
02 · Where is my order
A date, not a link.
Instead of pasting a tracking link, Tally reads the last carrier scan and tells the customer which day to expect the parcel.
03 · Order changes
Before it ships.
New address, a missing flat number, a different colour. If the order has not left the warehouse, Tally changes it and confirms.
“Done, Sam. Order #4833 now goes to 14 Albert Road, flat 3. It still leaves tomorrow.”
Reply sent at 3.0 s
04 · Exchanges
The right size, at no cost.
Tally checks stock, opens a free replacement order and sends a return label. The longest of the four, still under ten seconds.
And when it stops
Over the limit, it asks.
A $240 refund is above the $100 rule. Tally does not pay. It leaves Maya a note with the order, the photo and what it would do, and waits.