Why our agent stops at $100
Maya Osei
Every store that starts with Tally asks the same question in the first week: can we raise the limit? Usually yes. But we set it at $100 for a reason.
Where people want to look
We read 4,000 runs that ended with a refund. Below $100, store owners almost never opened the trace afterwards. Above it, they opened nearly every one.
So the limit follows attention, not risk. A $240 refund is not harder to get right than a $38 one. It is just one you want to have seen.
What happens at the line
When a refund is over the limit, Tally does everything except pay: it finds the order and the photo, checks the policy, writes the reply it would send and leaves a note with one button: approve.
The run ends with “needs a person”. Approving it takes about as long as reading this sentence.